Good to know

Payment methods

We accept cash, debit and credit cards. Bank transfer is available only as prepayment for guests. Contracted partners may apply for deferred bank transfer payment.

Local tourism tax

Local tourism tax is to be paid for guest above the age of 18 years.

Parking fee

The hotel is located in the historic city centre of Kőszeg where special entry and parking regulations apply (indicated by traffic signs). upon request an entry and parking permit may be issued by the hotel at the price of € 2 / car / night (€ 10 deposit is requested for the permit that is to be refund upon returning the permit). this permit entitles our guests to enter and use the parking lot located next to the hotel. The permit is to be visibly displayed behind the windscreen of the car. The hotel takes no responsibility for any penalties and damages resulting from failing to visibly display the permit behind the windscreen of the car. Permits are available upon request in a limited quantity based on the occupancy of the parking lot. Permits are issued on a ‘first come first served’ basis. Upon checking out the hotel refunds the deposit paid for the permit when returning the permit to the front desk.

Cancellation policy

Every individual room reservation may be cancelled without penalty 3 or more days before the arrival date. In case of cancellation less than 72 hours before arrival, no show or earlier departure the hotel uses the advance payment as penalty.

 

Cancellation policy in special seasons (national holidays, local events, main season):

Guaranteed bookings may be cancelled 15 days prior to arrival without penalty. In case of cancellation less than 15 days prior arrival the following amount of penalty is used based on the total price of booked services (package):

– 14-7 days prior arrival 25%,

– 6-3 days prior arrival 50%,

– 2 days prior arrival 100%

– no show 100%

Advance payment

Bookings are guaranteed after receiving 30% advance payment based on the total price of booked services (package). The booking confirmation takes effect after receiving the advance payment by the hotel before the deadline indicated in the booking confirmation. An advance invoice is issued after receiving the advance payment.

  • Beneficiary company: Írottkő Hotel Kft.
  • Address of beneficiary company: 9730 Kőszeg, Fő tér 4.
  • Name of bank: OTP Bank
  • SWIFT code: OTPVHUHB
  • IBAN: HU91 11763471-31145884-00000000
  • Announcement: name and address of the guest

Check-in / check-out

On the date of arrival rooms are available from 2 p.m. An earlier check-in might be possible upon preliminary request, based on free capacity. In case earlier check-in is not possible the hotel offers free luggage storage at the front desk. On the date of departure check-out is till 11 o’clock! Late check-out (3 p.m.) might be possible based on free capacity and preliminary request. In this case 50% of actual daily room rate is charged. Please, ask for late check-out at the front desk the day before departure the latest!

Late arrival

The room is guaranteed till 6 p.m. on the day of arrival. In case of arriving later than 6 p.m. please indicate it in your reservation or under +36 94 360 373 before arrival.

Breakfast

Buffet breakfast is available every day from 7 a.m. till 10 a.m. for every guest accommodated in the hotel. Room rate includes breakfast in every case.

Lunch

Half-board lunch is served from 6 p.m. till 9 p.m. in the restaurant. We ask you to arrive to the restaurant 9.30 p.m. the latest in order to be able to comfortably enjoy your meal.

The a’ la carte restaurant is open from 11 a.m. till 10 p.m. in the summer season and from 11 a.m. till 9 p.m. in the winter season.

Half board lunch in case of late arrival

In case of late arrival (after 9.30 p.m.) we are happy to offer you a cold platter if you indicate it in your room reservation or ask for it till 7 p.m. the latest at the front desk (+36-94-360-373) on the day of arrival.

Weekend stay

Every stay is considered as weekend stay that includes any Friday and/or Saturday night.

Wellness

Wellness services are available for every guest free of charge excluding massage services (if the booked package doesn’t include it). Towels and sauna towels are available for our guest free of charge at the wellness department.

Bathrobe rental: Bathrobe rental is available against € 2,5 / bathrobe / day rental fee and € 7 bathrobe deposit. Ask for details at the wellness department.

Welcome drink

Welcome drink is offered in the lobby bar. Welcome drink is a glass (1 dl) of wine / person. For children a glass of beverage is offered. Welcome drink may not be substituted by any other service or changed for cash.